Cancellation and Refund
Last updated: 5th November, 2026
This policy explains how cancellation and refunds work for TellZee, operated by D-Inventions Technologies India Private Limited. TellZee sells digital session credits (also shown as coins in the app) that you use for paid audio and video calls with hosts. We do not sell or ship physical goods.
Read this page with our Terms and Conditions, Session Credits Policy, and Shipping and Exchange page.
What you can cancel
- A call. You or the host can end a call in the app at any time.
- A call that never starts is not charged.
- A connected call that ends within 5 seconds of the start time recorded by TellZee is not charged. Any temporary hold on session credits for that call is released.
- Account deletion. After you request deletion, you can cancel that request by logging back in within 30 days. See the Account Deletion FAQ. Cancelling deletion does not convert unused credits into a cash refund.
Calls that are charged
After the first 5 seconds, a paid call is charged for the billed duration. The charge uses TellZee's record of when the call started and ended, and the rate shown in the app for audio or video. Time that was charged for a completed session is not refunded to your bank, card, UPI, or netbanking account.
Session-credit purchases
Purchases of session credits are final. We do not refund unused credits to the original payment method, including when you close your account. Use remaining credits for paid calls before you delete your account.
Credits are a limited licence to use paid sessions on TellZee. They are not cash, and they cannot be transferred, sold, or exchanged. Details are in the Session Credits Policy.
Payment taken, credits missing
If a payment is not completed, session credits are not added. If your bank or payment account shows a successful debit and the credits do not appear in the app, email info@tellzee.com with the payment reference, amount, date, and the phone number on your TellZee account. We will check the payment. Where the payment succeeded and credits were not applied, we will add the credits or arrange a reversal of that payment.
Technical billing errors
If a charge or credit balance is wrong because of a technical error, email info@tellzee.com. Where we confirm the error, we correct the session credits on the account. A correction of credits is the usual remedy. A return of money to the original payment method is made only where the payment did not result in credits, or where the law requires it.
How to ask
Write to info@tellzee.com or use Contact Us. Include your registered phone number, the date, the amount, and any payment or call reference you have. We aim to reply to a grievance within 15 days of receiving it.